REFUND AND RETURN POLICY
Effective date: September 4, 2026
Jentia Aviators Shop is an online retail business operated by Jentia Aviation LLC. We want customers to understand their return options before making a purchase. This policy explains the eligibility requirements and procedures for returns, exchanges and refunds.
RETURN PERIOD
Eligible products may be returned within 14 calendar days after confirmed delivery.
A return request must be submitted within this 14-day period. Products sent without prior return authorization may experience delays or may not be accepted.
RETURN ELIGIBILITY
To qualify for a return, a product must:
• Be unused, unworn and in the condition in which it was received
• Include its original packaging, tags, accessories and documentation
• Show no damage caused after delivery
• Be accompanied by the order number or other proof of purchase
• Be returned according to the instructions provided by Jentia Aviators Shop
Products returned with missing packaging, tags, accessories or documentation may not qualify for a full refund.
NON-RETURNABLE PRODUCTS
The following products are not eligible for return unless they arrive damaged, defective or incorrect:
• Gift cards
• Personalized or customized products
• Products clearly identified as final sale or non-returnable before purchase
• Products that cannot be returned for health or hygiene reasons after their sealed packaging has been opened
• Products damaged through misuse, improper care or ordinary wear after delivery
This section does not limit any rights provided by applicable law.
HOW TO START A RETURN
Before sending a product back, contact us at info@jentia-aviators-shop.com.
Include the following information:
• Your name
• Order number
• Product being returned
• Reason for the return
• Photographs if the product arrived damaged, defective or incorrect
After reviewing the request, we will provide return instructions and, when applicable, a return shipping label.
Do not mail returns to the business address displayed on our website unless our support team specifically instructs you to do so. The correct return destination will be included in the return instructions.
UNITED STATES RETURNS
For an eligible return from a United States address, Jentia Aviators Shop will provide a free prepaid return shipping label.
The label will be sent electronically after the return request is reviewed and approved. Follow the provided packaging and shipping instructions and retain the return tracking information until the return is completed.
No restocking fee is charged for an eligible return made in accordance with this policy.
INTERNATIONAL RETURNS
Eligible international returns are accepted within the same 14-day return period.
International customers are responsible for:
• Return shipping costs
• Customs charges
• Brokerage expenses
• Duties or taxes associated with returning the product
We recommend using a trackable shipping service and retaining the receipt and tracking information until the return is completed.
Original international shipping charges, import duties, customs charges and brokerage fees are not refundable unless required by law or the return resulted from an incorrect, damaged or defective product supplied through Jentia Aviators Shop.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please inspect your order promptly after delivery.
If a product arrives damaged, defective or different from the product ordered, contact us as soon as possible. Include your order number, a description of the issue and clear photographs when available.
Do not discard the product, packaging or shipping materials until we provide instructions.
After reviewing the claim, we may offer an appropriate replacement, exchange or refund. Customers will not be charged eligible return shipping costs for an approved damaged, defective or incorrect-product claim.
REFUNDS
We will inspect the returned product after it is received. We will then notify you whether the refund has been approved or whether additional information is required.
An approved refund will include the eligible product price and applicable sales tax originally collected for that product.
Approved refunds will be issued to the original payment method within five business days after inspection. Your bank, card issuer or payment provider may require additional time to post the refund to your account.
Refunds cannot be issued to a different card, account or payment method.
Original expedited or international shipping charges are not refundable unless the return resulted from an incorrect, damaged or defective product or applicable law requires otherwise.
EXCHANGES
Exchange requests are subject to product availability.
Contact us within 14 calendar days after confirmed delivery to request an exchange. If the requested replacement is unavailable, we may offer a refund for the eligible returned product.
LATE OR UNAUTHORIZED RETURNS
Return requests submitted after the 14-day return period may be declined unless applicable law requires otherwise.
Products returned without authorization or sent to an incorrect address may be delayed, refused or returned to the sender.
ORDER CHANGES AND CANCELLATIONS
Contact us as soon as possible if you need to change or cancel an order. We will make reasonable efforts to assist, but changes and cancellations cannot be guaranteed after processing begins or the order ships.
If an order has already shipped, the applicable return procedure must be followed after delivery.
CONTACT US
For assistance with a return, exchange, refund or damaged product, contact:
Jentia Aviators Shop
Operated by Jentia Aviation LLC
1624 Carlyle Avenue, #15014
Belleville, Illinois 62221
United States
Email: info@jentia-aviators-shop.com
Alternative email: info@jentia.com
Telephone: 888-789-8295
Website: www.jentia-aviators-shop.com