SHIPPING, RETURNS AND REFUNDS POLICY
Effective date: September 4, 2026
Jentia Aviators Shop is an online retail business operated by Jentia Aviation LLC. This policy explains our order processing, shipping, return, exchange and refund procedures.
SHIPPING WITHIN THE UNITED STATES
We offer free standard shipping on orders delivered to eligible addresses within the United States.
Orders are normally processed within 1–3 business days. After processing, estimated delivery is 2–15 business days.
Business days exclude weekends and United States federal holidays. Delivery estimates are not guarantees and may be affected by carrier delays, severe weather, holidays, address problems or other circumstances outside our reasonable control.
INTERNATIONAL SHIPPING
International shipping availability and charges are calculated during checkout based on the destination and available carrier service.
Processing normally takes 1–3 business days. International delivery times vary by destination, carrier and customs processing.
International customers are responsible for applicable customs duties, import taxes, brokerage charges and other government-imposed fees unless checkout expressly states otherwise. These charges are not included in the product price or shipping charge collected by Jentia Aviators Shop.
ORDER TRACKING
When tracking information is available, it will be sent to the email address provided with the order. Tracking information may require additional time to become active after a shipping label is created.
Customers are responsible for providing a complete and accurate delivery address. Please contact us promptly if you notice an address error. We cannot guarantee that an address can be changed after an order has entered processing or shipped.
SPLIT SHIPMENTS
Products in the same order may be shipped separately due to product availability, supplier location or carrier requirements. When an order is divided into multiple shipments, customers may receive more than one package and tracking number.
ORDER DELAYS
If an order experiences an unusual delay, please contact us with your order number. We will review the available shipping information and assist with the next appropriate step.
Carrier delays may occur after a package leaves the fulfillment location. Jentia Aviators Shop will make reasonable efforts to help customers obtain available tracking and delivery information.
RETURN ELIGIBILITY
Eligible products may be returned within 14 calendar days after confirmed delivery.
To qualify for a return, the product must:
• Be unused, unworn and in the condition in which it was received
• Include its original packaging, tags, accessories and documentation
• Show no damage caused after delivery
• Be accompanied by the order number or other proof of purchase
Products returned without required packaging, accessories or documentation may not qualify for a full refund.
STARTING A RETURN
Before returning a product, contact Jentia Aviators Shop at info@jentia-aviators-shop.com.
Please provide:
• Your name
• Order number
• Product being returned
• Reason for the return
• Photographs if the product arrived damaged, defective or incorrect
Do not send a return to the mailing address displayed on our website unless our support team specifically instructs you to do so. The correct return destination will be provided with the return instructions.
UNITED STATES RETURN SHIPPING
For eligible returns from addresses within the United States, Jentia Aviators Shop will provide a free return shipping label.
The return label and instructions will be sent electronically after the return request is reviewed and approved. Customers should use the provided label and follow the accompanying instructions.
INTERNATIONAL RETURN SHIPPING
International returns are accepted when they otherwise meet this policy’s eligibility requirements.
Customers returning products from outside the United States are responsible for the return shipping cost and any related customs, brokerage or handling charges. We recommend using a trackable shipping service and retaining the shipping receipt until the return is completed.
Original international shipping charges, customs duties, import taxes and brokerage fees are not refundable unless required by applicable law or the return resulted from an incorrect, damaged or defective product supplied through Jentia Aviators Shop.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS.
Inspect your order promptly after delivery. If a product arrives damaged, defective or incorrect, contact us as soon as possible and include the order number, a description of the problem and clear photographs when available.
Approved claims involving damaged, defective or incorrect products will be handled without charging the customer for eligible return shipping. Depending on product availability and the circumstances, we may offer a replacement, exchange or refund.
Do not discard the product, packaging or shipping materials until we provide instructions.
REFUNDS
After an eligible return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within five business days after inspection. Financial institutions and payment providers may require additional time to post the refund to the customer’s account.
A refund cannot be sent to a different card, bank account or payment method.
EXCHANGES
Exchange requests are subject to product availability. Contact us within the 14-day return period to request an exchange.
If the requested replacement is unavailable, we may offer a refund for the eligible returned product.
ORDER CHANGES AND CANCELLATIONS
Contact us as soon as possible if you need to change or cancel an order. We will make reasonable efforts to assist, but changes and cancellations cannot be guaranteed after an order enters processing or ships.
If an order has already shipped, the customer must follow the applicable return procedure after delivery.
REFUSED AND UNDELIVERABLE PACKAGES
Customers are responsible for providing accurate shipping information and accepting delivery.
If a package is returned because of an incomplete or incorrect address, repeated failed delivery attempts, refusal of delivery or failure to complete required customs procedures, any refund will be reviewed after the package is returned and inspected. Shipping or carrier charges incurred because of an address or delivery issue may be deducted from the refund where permitted by law.
CONTACT US
For shipping, return, exchange or refund assistance, contact:
Jentia Aviators Shop
Operated by Jentia Aviation LLC
1624 Carlyle Avenue, #15014
Belleville, Illinois 62221
United States
Email: info@jentia-aviators-shop.com
Alternative email: info@jentia.com
Telephone: 888-789-8295
Website: www.jentia-aviators-shop.com